Privacy Policy

Effective date: 6 September 2026

At Millow Closet (“we”, “our”, “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website millowcloset.com (the “Site”) and use our services, including our checkout process, M-Pesa payment integration, and delivery options.

Please read this policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you voluntarily provide to us when you place an order, create an account, or contact us. This may include:

• Personal identifiers: Full name, email address, phone number, delivery address, and billing details.
• Delivery preferences: Selected delivery zone, county, town, preferred courier, and any order notes you provide.
• Payment information: When you choose M-Pesa Paybill, we collect your payer name and phone number to verify your payment. We do not store your M-Pesa PIN or any sensitive banking credentials.
• Usage data: Information about how you interact with our Site, such as pages visited, time spent, and referral sources (via cookies and analytics).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfilment: To process, confirm, and deliver your orders, including calculating delivery fees and coordinating with delivery partners.
• Payment verification: To confirm M-Pesa payments and match them with orders.
• Communication: To send order confirmations, delivery updates, and respond to customer service inquiries.
• Improvement: To analyse trends, track user behaviour, and enhance our website, product offerings, and checkout experience.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in these limited circumstances:

• Service providers: With trusted third-party partners who assist us in operating our website, processing payments (via M-Pesa), and delivering orders. These partners are bound by confidentiality agreements.
• Legal requirements: If required by law, court order, or governmental regulation, we may disclose your information.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. M-Pesa Payment Processing

When you pay using M-Pesa Paybill, we collect your name and phone number to match your payment to your order. We do not store your M-Pesa PIN or any banking credentials. Payment verification is handled manually by our team. Your payment data is transmitted securely and is only used for order confirmation and fraud prevention.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order processing, customer support, and legal compliance. After this period, your data will be securely deleted or anonymised.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure: Request that we delete your personal data, subject to legal obligations.
• Restriction: Ask us to limit the processing of your data.
• Objection: Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at info@millowcloset.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can set your browser to refuse cookies, but this may limit some functionality of our Site.

9. Third-Party Links

Our Site may contain links to external websites, such as payment gateways or social media platforms. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to remove that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new “Effective date”. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: info@millowcloset.com
• Phone: +254 783 063 579
• Address: Dubai Merchant Mall, First Floor F25, Ronald Ngala Street, Nairobi, Kenya